Here is the How It Works

How It Works

  1. Log in

    Log in to Virgin Atlantic Shops Away using your Account details before you begin your shopping journey with Virgin Atlantic Shops Away merchants. If you have not logged in, you may browse the website and you will be prompted to log in to your Account when you choose to shop with our partner brands.

    Not a member? Sign up here.

  2. Shop Online

    You can choose from a variety of merchants to earn Points for shopping, dining, grocery, health and beauty, leisure and entertainment, sports and more. Upon selecting the merchant you will be redirected to the merchant website to browse and complete your purchase. Your purchases will be tracked automatically via cookies to calculate how many Points you’ll earn.

  3. Earn Points

    Upon successful completion of your purchase with the merchant, your Points will appear in the My Purchases section as ‘Pending’ within 5 working days. If you don’t see the ‘Pending’ transaction, please contact us within 90 days. Points will be credited to your Account once purchase is approved by respective merchant and the status will be changed to ‘Approved’.

    This takes up to 45 days (or 90 to 120 days from the last day of your stay on hotel & travel bookings or policy, contract or subscription start date) but in some cases it can take longer and is subject to the Retailer's Terms & Conditions.

Important Information:

Enable your Internet browser cookies to be sure your Points are awarded to your Account.

Cookies are used to track your path from Virgin Atlantic Shops Away to the merchant’s website and enable us to allocate the Points you’ll earn from your purchase to your account. For more information on cookies click here.